Frustrating Interfaces & The Negative Response

We’ve all been there.  We buy some software or use a website and believe it to  be easy.  We get excited before we use it and believe it to be the next best thing.  But then we use the software or website and come to find out it isn’t what we expected.  We curse it call it terrible and run its repuation into the ground by bad mouthing it to our friends, family, & coworkers.  

A very good example of this is Windows Vista.  We all hate the operating system because we all loved XP.  So my question is this why are we as a people subjecting ourselves to the pain and frustation of the “newest software/website” instead of just adapting to it?  Aren’t we inherently responsible as users for the failure or “hatred” if you will of new programs such as Windown Vista? 

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2 Responses to “Frustrating Interfaces & The Negative Response”

  1. Heekyoung Jung Says:

    I partly agree with you that we are causing frustrations or negative feelings by being eager to create new technologies. That maybe also related with some business strategies, to make more benefits by providing new software or products and luring consumers to use them. However, it is also a part of human nature (or history), to create something new and explore new areas of culture or technology. And the idea that all people feel frustrated in using new technologies cannot be easily generalized. Some people consider Vista very innovative and others (early adopters) are eager to try something new just for fun. It would be better to conceive how to design not to frustrate users (in terms of both general strategies or specific design approaches) considering various types of users and potential influences of new technology in various aspects of our life (beyond monetary benefits or work productivity).

  2. hkjung Says:

    I partly agree with you that we are causing frustrations or negative feelings by being eager to create new technologies. That maybe also related with some business strategies, to make more benefits by providing new software or products and luring consumers to use them. However, it is also a part of human nature (or history), to create something new and explore new areas of culture or technology. And the idea that all people feel frustrated in using new technologies cannot be easily generalized. Some people consider Vista very innovative and others (early adopters) are eager to try something new just for fun. It would be better to conceive how to design not to frustrate users (in terms of both general strategies or specific design approaches) considering various types of users and potential influences of new technology in various aspects of our life (beyond monetary benefits or work productivity).


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