In this chapter the book talks about how agents are being designed to interact with people in a more human-like way. Examples were talked about, such as ones which help to search the web, instructors on how to do things, and they even give an example of a virtually embodied real-estate agent who converses with users. Personally I have used a few of these agents, in particular Microsoft’s ‘clippy’, and this experience was not very enjoyable because it seemed to never really know what I needed help with. I personally feel that tools such as this have such a hard time making the correct determination of the user’s needs because it must make this judgement while knowing very little about the person using the system and ultimate goals. What benefits do using such interactive agency systems provide opposed to more traditional methods and do you think that these types of tools will continue to be implemented in the future? Do you feel that a user will have a more rewarding experience recieving help from an interactive agent than a simple help menu?