My group is improving http://www.bloomingtonalternative.com. Now most people would say that it is bold that I say that we are improving it but believe me if you have ever visited that site there is nothing that site needs more. To put it frank, the design of that website looks like it was a 10 year olds 5th grade project. I have visited it once since due to the fact that the design is so frustrating that it makes me want to slap the person that created that website.
The case stated above is something that, unfortunately, is very common. Most people who design websites do not think of the user when developing webpages. As a result, user frustration is very common. Which brings me to my point. A user’s first impression of a website is very important. If the user gets frustrated, ala bloomingtonalternative.com, on the first visit, it is unlikely they will revisit that webpage at another time. Regardless of the infomation on the webpage, users are more likely to find another webpage rather than sort through a poorly organized website.
So my question posted is this. Do you agree with that assumption, the assumption that a users first impression of a website will ultimately determine if that site will be used in the future by that user? First impression are humans way of determining long term connections with people but can the same thing be said about humans and computers (in this case the website)?