What prevents taking on an HCI perspective?

I have decided to give you some extra opportunities to participate on the blogs. This will be based on material that I wanted to, but didn’t get an opportunity to cover in class. You are not required to participate, but remember that at the end of the semester participation will be 10% of your grade, so if you find it easier to participate on the blog then in class, this is an easy way to get credit.

Here’s my first question. As I have mentioned before, HCI is becoming very popular in organizations for the reasons we discussed this past Wednesday including costs, user acceptance, competitiveness, and innovation to list a few. For a long time though, companies were very hesitant to take on HCI into their design process. Can you speculate as to why people in industry were so hesitant to incorporate an HCI perspective?

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2 Responses to “What prevents taking on an HCI perspective?”

  1. jasmoss Says:

    I believe hesitance comes from fear of change. A major problem in organizations, and more specifically in the larger ones is that they fear change and look at it as an enemy because it will alter their lives. In most cases, implementing change is extremely difficult and that is why most organizations are skeptical.

    Also, because HCI is so new and complex, I believe this is even more a reason for companies to be hesitant about implementing HCI into their design processes. It is a new, emerging technology and usually new technologies get pushed away because nobody knows how they will ultimately effect the company. Most of the time they benefit businesses but sometimes they fail, and that is why it is a gamble when incorporating newly discovered technologies.

  2. hcid1 Says:

    This is a very important point, Jason. Many organizations are about bottom-lines and without examples that such a perspective can make a difference, companies will remain skeptical until proven otherwise.

    One comment about calling HCI design. You are right in calling it a risk (gamble). You have to be willing to make changes and that involves some amount of risk. The difference between good design and bad design is that good design is a calculated risk. With bad design, you are just hoping that it will do well (or that you have seen similar technology do X well before and so you use that as evidence that that your use of X will succeed). Good response.


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